ChamTracker Terms of Service _Last updated: 14 August 2026. These terms are a contract between you and JIRTEC LTD for your use of ChamTracker. Please read them alongside the [Privacy Policy](/privacy) and the [Data Processing Agreement](/dpa), which are incorporated by reference. No signature is required; acceptance is recorded when you tick the box at sign-up. Questions: aidanryancham@gmail.com._ **Who we are.** ChamTracker is operated by JIRTEC LTD, a company registered in England and Wales (No. 14592030), registered office 4 Stanhope Road, St. Albans, England, AL1 5BL ("we", "us", "ChamTracker"). "You" is the account holder, or the business on whose behalf you use the service. **1. Eligibility.** You must be at least 18 years old and able to form a binding contract to use ChamTracker. The service is a business tool intended for professional use; it is not directed at, or intended for, children. By creating an account you confirm you meet this requirement, and that you are authorised to connect the Instagram professional account you connect and to accept these terms on behalf of the business that owns it. **2. The service.** ChamTracker connects, with Instagram's permission, to a business's Instagram professional account, captures the direct messages sent to and from it, and uses automated analysis to turn them into sales-activity metrics, a follow-up worklist and related insights. What the service does, and the data it processes, is described in the Privacy Policy and the DPA. We may change, add or remove features over time; we will not make a change that materially reduces the core function of a paid plan without notice. **3. Accounts and access.** Access is by invite. You are responsible for keeping your login credentials secure and for all activity under your account. Team access (a manager viewing a setter's data) is read-only and exists only after both parties accept it in the product; either side may revoke it at any time. You must not share an account, probe or attack the service, attempt to access another customer's data, or use the service to break the law or Meta's platform terms. **4. Your responsibilities for the data you connect.** You confirm you have a lawful basis to process the direct-message conversations of the account you connect, including the personal data of the people who message it, and that you will meet your own obligations to those people as a data controller. You will take reasonable steps to inform the people who message your connected account that you use ChamTracker — for example by linking chamtracker.com/privacy/leads from your Instagram profile or from your business's own privacy notice. Our role as your processor, and the retention and deletion we apply, are set out in the DPA and Privacy Policy. **5. Automated analysis is an estimate, not advice.** ChamTracker's classifications, metrics, rankings, insights and suggested content topics are produced automatically and **can be wrong or incomplete**. They are provided to help you prioritise, not as statements of fact, professional advice, or a substitute for reading the actual conversation and using your own judgement. You are responsible for any decision you take — about a lead, an employee, or your marketing — after seeing them. Where a ranking or metric concerns a member of your team, you are responsible for how you use it and for meeting your own employment- and data-protection duties to that person. **6. The service is provided "as is".** To the fullest extent permitted by law, we provide ChamTracker without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or uninterrupted or error-free operation. We do not warrant that the metrics are complete or accurate, that every Instagram message will be captured, or that the service will always be available. ChamTracker depends on third parties — including Meta, Supabase, Vercel and Anthropic — whose changes, outages or limits are outside our control. **7. Limitation of liability.** Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything that cannot lawfully be excluded. Subject to that: - We are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings, or data, however arising, even if the loss was foreseeable. - Our total aggregate liability arising out of or in connection with the service and these terms, whether in contract, tort (including negligence) or otherwise, is limited to the greater of (a) the total fees you paid us for the service in the twelve months before the event giving rise to the claim, or (b) one hundred pounds sterling (£100). **8. Indemnity.** You will indemnify us against claims, losses and reasonable costs arising from your breach of these terms, your misuse of the service, or your failure to have a lawful basis for the data you connect. **9. Fees.** Where a plan is paid, the fees, billing period and any taxes are those shown at purchase. During any free or pre-launch period the service is provided free of charge and clauses 6 and 7 apply with particular force. **10. Suspension and termination.** You may stop using the service and delete your account at any time from Settings. We may suspend or end access if you breach these terms, if required by a third-party platform or by law, or if we discontinue the service, giving reasonable notice where we can. On termination, data is handled as described in the DPA and Privacy Policy. **11. Changes to these terms.** We may update these terms. If a change is material we will update the date above and notify account holders, and — where the change requires it — ask you to re-accept before continuing to use the service. Continued use after a non-material change means you accept it. **12. Governing law.** These terms, and any dispute arising out of them or the service, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is found unenforceable, the rest remains in force. **Contact.** JIRTEC LTD, 4 Stanhope Road, St. Albans, England, AL1 5BL — aidanryancham@gmail.com.

See also the privacy policy and the data processing agreement.